House Rules

    • Attention! The depth of Lake Hévíz is 2-38 m.
    • Unlicensed vending is prohibited on the premises of the Lake Bath.
    • A cloakroom is available at the Lake Bath from 1st of November until the end of February.
    • Please take care of the cleanliness, furnishings and other equipment of the Lake Bath. Any person who causes damage intentionally or negligently may be required to compensate for that damage.
    • After dark, or if a storm warning is issued by the Lake Bath staff, only the designated indoor pool area may be used - bathing in the Lake is strictly prohibited even at your own risk.
    • No person who provokes public outrage or is heavily intoxicated may stay on Lake Bath premises or in the Festetics Bath House. The employees of the Lake Bath may deny services in such cases.
    • To ensure undisturbed relaxation for bath guests and to protect the water of the Lake, in the Lake Bath as well as in the wellness and sauna world it is FORBIDDEN to:
      • eat in the water, pollute the water or jump into the water
      • bring balls, fragile objects, glasses or any other objects into the water, that may cause accident or injury or could disturb other guests in any way
      • enter rooms reserved for the opposite sex (showers, changing rooms, restrooms, etc.)
      • bring animals – with the exception of guide dogs – onto the bath premises
      • behave in any way that violates moral standards and/or the public order.
    • Please be aware that walking on the Lake Bath premises without slippers poses an accident hazard and is not recommended for hygienic reasons as well.
    • Should you notice any irregularity, please report it to our staff.
    • Swim rings are available for rent in exchange for a fee, in which a deposit is included. After the borrowed item has been returned, the Lake Bath will refund the deposit - this applies only to items that are returned on the same day. Rentals may be made only for the respective day, borrowed items must be returned before the bath closes. We are unable to refund a deposit if a borrowed item is damaged in any way.
    • Smoking is only permitted in the designated smoking areas of the Lake Bath.
    • Guests may only stay on Lake Bath premises during opening hours and may use the services of the Lake Bath under medical advice or at their own risk.
    • Bathing in the Lake is not recommended for children under the age of 12, even under medical advice, it is only allowed if the supervision of an adult is given. We maintain a seasonal, temperate pool with theme elements for children, which is located in the children’s zone in the summer spa area.
    • The children's pool may only be used by children under the age of 14 - adults may not enter the pool for hygienic reasons. We kindly ask our guests not to leave their children without supervision. One child may be accompanied by only one person in the wading pool. For toddlers up to the age of 3, the use of closed swimming diapers is mandatory.
    • The use of the services of the Lake Bath is not recommended in the case of various cardiovascular diseases or hypertension, and for those suffering from fever or infectious diseases, as well as for pregnant women. Please consult your doctor before bathing in the Lake.
    • Changing rooms or other rooms reserved for our guests with a disability or limited mobility (restrooms, showers, terrace etc.) may only be used after the authorizing card or document has been presented. We kindly ask ineligible guests to leave these free.
    • The services of the Lake Bath may only be used with a valid ticket and acceptance of the prices of service as shown on the price list. Please note that we charge an extra fee if the bathing time related to a specific ticket type is exceeded.
    • Entering the Lake Bath is possible through an access control system, with a corresponding wristband issued by a cashier or the information desk. Please go through the turnstile as required (exception: persons with limited mobility), do not climb or jump over it. The manager-on-duty of the Lake Bath is entitled to check the validity of the ticket on the guest's access control wristband at any time.
    • Daily bath tickets, passes or other discounts cannot be used for events outside opening hours.
    • Lockers are distributed through a terminal located at the changing room entrance, using the access control wristband. The system is automated, an individual locker selection is not possible. Guests may use the locker assigned to their access control wristband, which is required for opening and closing a locker. Please always check if the locker has been closed properly. Our institution is not liable for any damage that may arise due to a violation of these rules or failure to use the lockers as intended.
    • If you have a ticket or a pass that entitles you to multiple entries, please be advised that assigned lockers will be terminated as soon as you leave the Lake Bath - therefore, please empty your locker every time before leaving. A new locker will be assigned to you when you return. Our institution accepts no liability for personal items left in the lockers or other items left unattended on Lake Bath premises (on hangers, shelves in the pool area, sun loungers, chairs etc.).
    • We refuse any liability for high-value items that have been brought onto the premises unreasonably. All other issues are governed by the relevant provisions of the Hungarian Civil Code.
    • It is not recommended to wear jewelry – especially silver jewelry – in the Lake as these may get damaged or discolored by the thermal water.
    • All guests are required to take their personal belongings with them when leaving the premises. Leaving with the keys to the safe deposit boxes or the lockers is strictly forbidden.
    • The water lilies in the Lake are protected, damaging their leaves or flowers is strictly prohibited.
    • We kindly ask our guests to take special care of the natural values of the Lake Hévíz Nature Reserve and to not damage them in any way.
    • You may cancel services at the Festetics Bath House with a refund no later than two hours before your appointment. Services booked without payment will be resold 10 minutes after the scheduled start of the treatment.
    • Treatments (massages, special massages, cosmetics, manicure-pedicure, mud wrap, underwater traction therapy, movement therapy) may only be used at the times given by the Festetics Bath House Therapy Reception. We are unable to provide an alternative appointment for treatments, that have been missed due to reasons attributable to the guest. If a treatment is missed twice, further scheduled appointments will be deleted from the program.
    • Please do not use your mobile phone in the treatment rooms and wellness area, and also ensure that it is muted.
    • Taking a shower is mandatory before using the Lake Bath and the wellness and sauna world. Using the foot wash is mandatory before using the pools of the wellness and sauna world.
    • Children under the age of 12 are not allowed to use the services of the wellness and sauna world.
    • Please be informed that a CCTV system is in operation on the Lake Bath premises.
    • In accordance with the resolutions of the National Authority for Data Protection and Freedom of Information (NAIH), we kindly ask our guests and patients to observe and respect personal rights when making video and audio recordings anywhere on Lake Bath premises. When taking photos or videos, please pay special attention to protecting the personal rights of others and to observing these in order to protect personal data.
    • Please be informed that St. Andrew Hospital for Rheumatology and Medicinal Spa of Hévíz, as data controller, carries out mandatory data processing activities regarding personal data during its operation, based on legal authorization or consent. The institution places special emphasis on complying with applicable legal regulations, as well as regularity and accuracy of the data processing activities. Data processing is carried out only to the extent necessary and in accordance with its intended purpose, in all cases based on the principles of integrity and accountability. Our guests – the data subjects of processing activities – always have the right to access the personal data relating to them, the right to the rectification, erasure of their personal data, the right to be forgotten, the right to data portability and the right to object to processing.
    • We kindly ask our guests to follow the house rules. Services may be denied to those who do not accept these,or do not comply despite a warning to do so.
    • By using the services, you accept the house rules of St. Andrew Hospital for Rheumatology and Medicinal Spa of Hévíz. Any person who violates these and disturbs the peace of the spa guests may be asked by our employees or the security staff to leave the premises – in such cases, further services may be denied. In the event of acts that may constitute an infraction or a criminal offense, we notify the authorities and file a complaint against the offender.
    • Please help us with your comments and suggestions. Guestbooks and guest satisfaction surveys are available for this purpose in the lobbies of the Lake Bath. Our institution has a complaint handling system in place - we respond to your comments and suggestions as soon as possible.

Hévíz, 14th of August 2024

 

Dr. Holléné née Dr. Zsuzsanna Mándó

Director General

Szent András Hospital for Rheumatology and Medicinal Spa of Hévíz

Szechenyi 2020